Terms and Conditions

Last updated: February 7, 2026

1. Agreement to Terms

By accessing or using Voyager CRM ("the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Voyager CRM is a customer relationship management platform designed specifically for travel agencies. The Service includes features for lead management, analytics, invoicing, task management, and team collaboration.

3. Account Registration and Security

3.1 Account Creation: To use the Service, you must create an account and provide accurate, current, and complete information.

3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Account Restrictions: You must be at least 18 years old to create an account. One person or entity may not maintain multiple free accounts.

3.4 Account Termination: We reserve the right to suspend or terminate your account if you violate these Terms.

4. Subscription and Payments

4.1 Free Trial: We offer a 14-day free trial with access to core features. No credit card is required for the trial.

4.2 Paid Subscriptions: After the trial period, you must subscribe to a paid plan to continue using the Service. Subscription fees are billed in advance on a monthly or annual basis.

4.3 Payment Methods: You must provide valid payment information. You authorize us to charge your payment method for all fees.

4.4 Refunds: Subscription fees are non-refundable except as required by law or as explicitly stated in our refund policy.

4.5 Price Changes: We may change subscription prices with 30 days' advance notice. Continued use after price changes constitutes acceptance.

4.6 Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.

5. User Content and Data

5.1 Your Data: You retain all rights to the data you input into the Service ("User Content"). We do not claim ownership of your User Content.

5.2 License to Use: You grant us a limited license to use, store, and process your User Content solely to provide the Service.

5.3 Data Responsibility: You are solely responsible for the accuracy, quality, and legality of your User Content and the means by which you acquired it.

5.4 Data Backup: While we perform regular backups, you are responsible for maintaining your own backup of important data.

5.5 Data Export: You may export your data at any time through the Service's export functionality.

6. Acceptable Use Policy

You agree NOT to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit viruses, malware, or other harmful code
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to access the Service without permission
  • Engage in any activity that disrupts or interferes with the Service
  • Impersonate any person or entity
  • Collect or harvest information about other users

7. Intellectual Property Rights

7.1 Our IP: The Service, including its design, features, text, graphics, and software, is owned by us and protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your business purposes.

7.3 Restrictions: You may not copy, modify, distribute, sell, or lease any part of the Service or reverse engineer our software.

8. Third-Party Services and Links

The Service may contain links to third-party websites or integrate with third-party services (e.g., Google Sheets). We are not responsible for the content, privacy policies, or practices of any third-party services.

9. Disclaimers and Limitations

9.1 "As Is" Service: The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

9.2 No Guarantee: We do not guarantee that the Service will be uninterrupted, error-free, or secure.

9.3 Limitation of Liability: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

9.4 Maximum Liability: Our total liability to you for any claims related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Voyager CRM and its affiliates from any claims, damages, losses, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

11. Termination

11.1 By You: You may terminate your account at any time by canceling your subscription and deleting your account.

11.2 By Us: We may suspend or terminate your account immediately if you violate these Terms or for any other reason at our sole discretion.

11.3 Effect of Termination: Upon termination, your right to use the Service ceases immediately. We may delete your data after 30 days.

12. Governing Law and Disputes

12.1 Governing Law: These Terms are governed by the laws of India, without regard to conflict of law principles.

12.2 Dispute Resolution: Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, except for claims that may be brought in small claims court.

13. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the modified Terms.

14. Miscellaneous

14.1 Entire Agreement: These Terms constitute the entire agreement between you and Voyager CRM regarding the Service.

14.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

14.3 Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver.

14.4 Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

15. Contact Information

If you have questions about these Terms, please contact us:

Chat with us on WhatsApp!